In the latest episode of Analytics Insight Podcast, host Priya Dialani delves into the transformative power of Generative AI (GenAI) with Mandar R. Mutalikdesai, VP and Head of Data Science at. The conversation unravels the profound impact of GenAI on agent training and its pivotal role in enhancing customer experiences within Business Process Outsourcing (BPO) sectors.
How Generative AI is Transforming Contact Center?
